Refund policy
RETURN AND REFUND POLICY
This policy applies to purchases made on showroommarkets.com, operated by Now Diversified Ltd., doing business as Showroom Markets.
Return Window Returns are accepted within 14 days of the date of delivery. All returns are subject to inspection and approval by the fulfilling supplier. Please review your order confirmation for any supplier-specific conditions.
Eligibility To be eligible for a return, items must be:
- Unused and unworn
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
How to Initiate a Return Email info@showroommarkets.com to begin the return process. Do not ship items back without prior authorization. Once approved, the supplier will provide their return address and shipping instructions.
Return Shipping Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method.
Refunds Approved refunds are processed within 10 business days of supplier confirmation and issued to your original payment method. Note: original payment processing fees are non-refundable and will be deducted from the refund amount.
Non-Returnable Items The following items cannot be returned: perishable goods, custom or personalized products, personal care items, hazardous materials, gift cards, and items marked as Final Sale. Final Sale items are clearly indicated at the time of purchase.
Damaged or Defective Items Contact us within 48 hours of delivery at info@showroommarkets.com with your order number and photos of the issue.
Marketplace Notice Showroom Markets is the merchant of record for all transactions. However, our partner suppliers make final decisions on return eligibility and product condition. For full details on our marketplace structure and dispute resolution, see Section 6 of our Terms of Service.