Privacy policy

PRIVACY POLICY

Last updated: April 24, 2026

OVERVIEW

Showroom Markets ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit showroommarkets.com and use our services (the "Services").

Showroom Markets operates as a multi-vendor marketplace powered by Shopify. By using our Services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our Services.

This policy is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

SECTION 1 — INFORMATION WE COLLECT

We collect information you provide directly to us, including:

  • Account & Registration Information: Name, email address, username, and password when you create an account or register as a wholesale buyer
  • Order & Transaction Information: Billing address, shipping address, phone number, and payment information when you place an order
  • Communication Information: Messages, inquiries, feedback, and reviews you submit to us
  • Wholesale & B2B Information: Business name, business registration number, and trade references when applying for a wholesale account

We also collect information automatically when you use our Services, including:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages
  • Cookie & Tracking Data: Cookies, pixel tags, and similar technologies to enhance your experience and analyze store performance
  • Transaction Data: Purchase history, browsing behavior, and product interactions

SECTION 2 — HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders and communicate order status
  • Manage your account and provide customer support
  • Send transactional emails (order confirmations, shipping updates, return status)
  • Send marketing communications where you have opted in (you may opt out at any time)
  • Improve our Services, website performance, and product offerings
  • Detect, prevent, and investigate fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our Terms of Service
  • Analyze purchasing trends and customer behavior to improve our marketplace

Affiliate & Partner Use of Your Information: Contact information collected through orders, account registrations, and inquiries may be shared with and used by our affiliated companies and partner suppliers within the Showroom Markets network for the purpose of offering you relevant products, services, promotions, and communications. You may opt out of affiliate marketing communications at any time by contacting us at info@showroommarkets.com.

SECTION 3 — HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

  • Shopify: As our e-commerce platform provider, Shopify processes your data to power our storefront, checkout, and payments. Review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy
  • Collective Supplier Partners: Order details (name, shipping address, order contents) are shared with the relevant supplier partner to fulfill your order
  • Affiliated Companies: Contact and order information may be shared with our affiliated companies for marketing and service purposes as described in Section 2
  • Payment Processors: Payment information is processed securely by our payment providers (Shopify Payments and other processors). We do not store full credit card details
  • Shipping Carriers: Name, address, and order details are shared with carriers to fulfill delivery
  • Marketing & Analytics Providers: We use third-party tools (such as Google Analytics, Meta Pixel) to analyze traffic and run advertising campaigns. These providers may collect data through cookies
  • Legal & Compliance: We may disclose your information where required by law, court order, or government authority, or to protect the rights and safety of Showroom Markets, our customers, or others

We do not sell your personal information to third parties.

SECTION 4 — COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Keep you logged in and remember your preferences
  • Analyze store traffic and performance
  • Deliver targeted advertising on third-party platforms
  • Enable Shopify's core storefront and checkout functionality

You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our Services. By continuing to use our Services, you consent to our use of cookies.

SECTION 5 — DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, and reporting obligations. Order and transaction records are typically retained for a minimum of 7 years in accordance with Canadian tax and business law. You may request deletion of your account and personal data subject to our legal retention obligations.

SECTION 6 — YOUR PRIVACY RIGHTS

Under PIPEDA and applicable provincial law, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent to certain uses of your information (subject to legal or contractual restrictions)
  • Request deletion of your personal information where we have no legal obligation to retain it
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@showroommarkets.com. We will respond within 30 days.

SECTION 7 — DATA SECURITY

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

If you believe your account has been compromised, contact us immediately at info@showroommarkets.com.

SECTION 8 — THIRD-PARTY LINKS & SERVICES

Our Services may contain links to third-party websites and embedded tools. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access through our store.

SECTION 9 — CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of majority in their province or territory of residence. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us at info@showroommarkets.com and we will delete it promptly.

SECTION 10 — INTERNATIONAL DATA TRANSFERS

As our Services are hosted by Shopify, your information may be processed and stored in countries outside Canada, including the United States. By using our Services, you consent to the transfer of your information to these countries, which may have different data protection laws than your province or territory of residence.

SECTION 11 — CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with an updated date. Your continued use of our Services after any changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

SECTION 12 — CONTACT US

For any privacy-related questions, requests, or concerns, contact our Privacy Officer at:

Showroom Markets Email: info@showroommarkets.com Website: https://showroommarkets.com